• We’re on the phone.
• Logging a service call (even on the go) though our client portal or directly via our designated team monitored support email – we’re also on the phone.
• Logging work orders, on the go from your mobile or tablet via said award winning portal
• Did we mention picking up the phone

Everything we can see on our screens, you can see on your screens with 100% transparency and accountability.

• From initial instruction to snagging – we are there every step of the way.
• Knowing at what stage your instruction is at is key to keeping you informed.
• We provide automated email updates at different cycles of  job weather it’s a simple gas boiler service or a full property re-fit, we’ll keep you posted and you can check on progress yourself.
• You’ll have agreed a scope of works for us to deliver as well as a time frame. Your SLA’s are our KPI’s.
• Once all is agreed, we’ll set about to delivering a quality experience and quality finish.
• You’ll have a dedicated contracts manager from start to finish.

• Every step of every job is monitored
• Should there be a variance from description to actual issue – we will link in with you straight away, identify the issue, possible work around and cost revisions for you to approve.
• Job reports are issued after each engineer has visited (multi-skilled projects)
• Billing and overall reports are issued by email including pictures, descriptions, snagging details and everything else you can think of.
• Did we mention you can keep abreast of things in detail on client portal?

Rinse & Repeat